Verizon Smart Home Support with Home Device Protect offers comprehensive coverage for unlimited eligible smart devices for $25 monthly. No receipts needed, and coverage extends to secondary residences. Subscribers get 24/7 tech support, twice-yearly expert home visits, and unlimited repair claims. It covers everything from gaming systems to robotic vacuums, even newer tech like smart healthcare devices and Wi-Fi pet accessories. Perfect for today’s tech-dependent homes with their average of 20 connected gadgets. The details get even better.
Every smart home deserves a safety net. Technology fails. It crashes when you need it most. Verizon Smart Home Support with Home Device Protect offers a comprehensive solution for households drowning in smart devices and the inevitable problems they bring.
For $25 monthly plus taxes, customers receive protection for an unlimited number of eligible connected home products—regardless of where they were purchased. No receipt? No problem.
The service extends beyond just the primary residence. Got a college kid with tech troubles in their apartment? A vacation home with smart devices acting stupid? Coverage applies to secondary residences at no extra cost. You can make up to three address changes per year to maintain continuous coverage as your situations change. Pretty convenient.
Technical support runs 24/7, because technology doesn’t break down on a convenient schedule. Network issues, streaming problems, virus infections—they handle it all. The professionals troubleshoot everything from gaming systems to those robot vacuums that terrify the dog.
In-home expert visits—two annually—provide hands-on help with complicated setups and installations. Verizon Home Internet customers receive free installation services, while others pay $49 per product. These experts tackle everything from mounting TVs to installing smart doorbells that catch package thieves in 4K resolution.
The warranty protection alone justifies the cost for many households. Devices break. It’s what they do. With unlimited claims for covered devices, customers avoid those painful out-of-pocket repair costs.
The service also helps maintain devices through tune-ups, cleanings, and virus removal—extending their lifespan and performance. While competitors like ADT and Vivint offer security-focused monitoring, Verizon’s approach emphasizes comprehensive device protection across your entire smart ecosystem. Claim management happens online, letting customers track repairs without endless phone calls.
The service even covers newer tech categories like smart healthcare devices and Wi-Fi pet accessories. The average American home now has 20 connected devices that all need protection. Remember when pet tech meant a leash?
For homes filled with technology—and the inevitable problems that come with it—Verizon Smart Home Support offers comprehensive protection. It’s for people who love their smart devices but hate dealing with their problems. Which is basically everyone.
Did You Know
Is Verizon Smart Home Support Available in All States?
No, Verizon Smart Home Support isn’t around anymore.
It’s been replaced by Verizon Home Device Protect, which is available nationwide. Geography doesn’t matter for this service. It costs $25 monthly plus taxes.
Unlike Fios internet, which only works in certain regions like the Northeast, Home Device Protect covers customers everywhere.
The new plan offers broader coverage for all household tech needs.
Pretty convenient switch, actually.
Can I Cancel Home Device Protect Anytime Without Penalty?
Yes. Customers can cancel Verizon Home Device Protect whenever they want—no penalties, no restrictions.
Cancel online, through the app, by phone, or at a store. They’ll even give back a prorated refund for unused days. Pretty straightforward.
Claims can still be filed within 30 days after cancellation. The service continues until officially terminated.
Verizon only cancels for non-payment, fraud, or breaches. Otherwise, it auto-renews monthly.
How Quickly Do Technicians Typically Arrive for In-Home Support?
Technicians are supposed to arrive within their scheduled time windows—typically 4-hour slots.
Reality? Not so reliable. Customer reports show frequent delays of two-plus hours, often without courtesy calls. Some technicians show up unannounced, while others leave customers waiting endlessly.
Communication is spotty at best. Dispatch frequently can’t track technicians in real-time.
Bottom line: arrival times are inconsistent and unpredictable, despite those promised appointment windows.
Does the Service Cover Devices Purchased Outside Verizon?
Yes. Verizon Home Device Protect covers eligible devices regardless of where they were purchased. No receipt necessary.
Pretty convenient, actually. Coverage applies to smart home gadgets, entertainment systems, healthcare tech, and more—even if you bought them elsewhere.
There are limits, though. Mobile phones with Verizon lines aren’t included. Neither are Verizon-branded routers or devices with pre-existing issues.
But otherwise? Shop anywhere.
What Happens if My Smart Device Can’t Be Fixed?
If a smart device is beyond repair, customers have options.
Replacement with a comparable product is possible, though it might not be new. Alternatively, reimbursement for repair or replacement costs may be available. Not every situation qualifies, though.
Devices with altered serial numbers? Tough luck. Those used commercially? Nope. And forget about getting money for your butterfingers moment that caused the damage.
